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Customer Relationship Management: Part 2
Another important byproduct of building relationships with clients is identifying their key personnel and focusing on their professional development. One of our client’s...
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Customer Relationship Management: Part 1
This year, our management team decided we needed to have more personal contact with our larger clients. We’re a growing company and sometimes...
The Future of Service Anticipation
The following is the last part of my article What is Service Anticipation? Read Cultivating a Team for Service Anticipation for the second installment. After...
Cultivating a Work Environment for Service Anticipation
The following is a follow-up of JimGiacobbe's article "What is Service Anticipation?" Read on to learn how cultivating the right work environment sets you...
What is Service Anticipation?
What is good service? What is excellent service? Jim Giacobbe, the President and CEO of United Solutions Company shares his thoughts on defining excellent service...
Problem: Managing Vendors, Solution: VendorSolutions.org
When it comes to managing your vendors, your excel spreadsheet isn’t cutting it like it used too. As credit unions acquire more vendors,...
Do You Have an ATM Strategy… for the future?
By now your Credit Union probably has some sort of an ATM strategy in place, whether it’s outsourcing, customizing your ATM to your...
Bundling is Best
With Check21 and the ability to outsource, Credit Unions are able to process checks faster, reduce and simplify their operations, and ultimately enhance member experience....
2015 Technology & Innovation Business of the Year
United Solutions Company was pronounced the Technology & Innovation Business of the Year at the 2015 Tallahassee Chamber Awards!! The main ballroom at the University Center...