TULSA, OK – July 19, 2019 – More credit unions will soon be able to challenge the assumption that banks are quicker to roll out new apps and other tech, thanks to a partnership between ENACOMM and United Solutions Company, a Credit Union Services Organization (CUSO) with 70+ credit union customers. ENACOMM is a fintech company that empowers banks, credit unions and credit card companies with affordable, data-driven solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency.
With the reseller agreement, ENACOMM’s conversational voice banking and intelligent IVR will be available to United Solutions’ credit union customers. ENACOMM’s hosted, dynamic IVR system for personalized and truly intelligent customer interactions is part of the ENACOMM Financial Suite (EFS). Its Virtual Personal Assistant (VPA) is ENACOMM’s conversational voice banking solution for financial institutions’ self-service users that utilizes artificial intelligence and works with popular digital voice assistants, such as Amazon Alexa and Google Home. Using ENACOMM’s hosted systems, a properly authenticated user can confidently conduct secure banking transactions and gain virtually full access to their financial accounts—with the sound of their voice.
In addition to creating a smooth, modern customer service experience for credit union members, conversational banking will significantly reduce operational expenditures by fusing banking intelligence and workflow automation.
“United Solutions’ number one goal is to help our customers stay competitive and profitable amidst today’s technology race,” said Jim Giacobbe, President and CEO of United Solutions Company. “Our customers and their members will see immediate benefits from ENACOMM’s intelligent IVR technology, and with the continuing climb in adoption of voice assistants among consumers, conversational voice banking will soon play a key role in the customer service strategies of leading credit unions, as well.”
The number of U.S. smart speaker owners rose 40% in 2018 to reach 66.4 million, with total smart speakers in use rising to 133 million, according to a Voicebot.ai and Voicify survey. Nearly half (47.4%) of all smart speaker owners use their devices at least daily.
“Consumers are becoming accustomed to the convenience of digital voice assistants, and the level of security now available via voice biometrics is amping up receptivity to conversational banking,” commented Michael Boukadakis, CEO of ENACOMM. “Today, smart speakers and smartphones are the vehicles for conversational voice banking, but in the near future, voice banking will become ubiquitous by riding on the Internet of Things (IoT).”
To find out more about ENACOMM’s AI-based conversational voice banking and intelligent IVR, go to www.enacomm.net.
For more information, contact:
Lauren DuBois
(917) 573-2485
LaurenD@enacomm.net
ENACOMM® is a registered trademark of ENACOMM, Inc. Alexa is a trademark of Amazon.com, Inc. or its affiliates. Google Home is a trademark of Google Inc.