There are many reasons to include a service agreement with the purchase of a document or check scanner from USC. Below are just a few. Check out our infographic on the Top 10 Reasons HERE.
Reduced Equipment Expense
Avoid the costs of consumables and unforeseen repairs by signing up for a service contract agreement. Time and time again when customers buy new scanner hardware the scanners will work fine for six months to a year but when the interior rollers become worn, the equipment starts to function improperly. Without having the right know-how, it can be hard for customers to determine or troubleshoot what is going wrong with the scanning equipment. With a service contract agreement, all costs for troubleshooting, parts, labor, and repair are covered so the customer can have peace of mind by avoiding unforeseen expenses. Not only that but having a service agreement ensures that the scanners are well taken care of and last longer. This saves a customer the out-of-pocket expenses for buying equipment more frequently and allows the scanning hardware to operate as intended for much longer.
Reduced Administrative Burden
We know what it is like for customers who do not have a service agreement. Most of the time, it is constantly sending emails and phone calls back and forth between numerous levels of administration trying to get approval for a single service expense. This must be done each time a service is needed. A price quote must be negotiated, approval must be made by someone in administration, we must coordinate a day for the repairs, etcetera. With a service contract, all the stress, hassle, and burden can be taken off the administration’s shoulders because the equipment is covered. There is no price negotiation or cost approval step because all the costs are covered and already accounted for by the annual service agreement. The only thing that needs to be done is to notify USC of the problem and we will coordinate to look at the issue. There is no need to add more work for the administrators.
Top Priority
We want to see our clients succeed. There is no better company relationship than two companies working together. For that reason, when a company commits to a service agreement, we are committed to building a relationship with that company and taking care of the equipment needs of that company before others who do not have a service agreement. The companies that chose us, see we choose them.
There is no better feeling than knowing that a service provider follows through for a company. Many of our customers that have a service agreement have had a business relationship with us for years. Our goal when a company signs is to keep the company happy and satisfied with our services so that we can build a good working relationship with the company for the years to come. We are not just looking for a quick sale. We want our customers to know we are here to support them and help them with their business needs. We do our best to have open communication with our clients so that we can build trust with one another and a good working relationship.
The Best Insurance Policy
Businesses that use scanning equipment will always face a day when a scanner does not function correctly. Whether it is a severe malfunction or something as simple as a jam. Over time, interior hardware becomes worn and dirty causing it to more likely to not function as intended. Our trained technicians ensure that the equipment will be back up and running as soon as possible. Not only that, but regular maintenance performed by technicians will greatly reduce the likelihood that a malfunction will occur.
Ensuring a company’s equipment has a plan in case something does go awry is paramount to ensure uninterrupted workflow. Having a piece of equipment go down can have a severe impact on the speed at which the company gets work done. It can also be extremely costly depending on the state of the equipment. By having an active contract, a company is only responsible for the costs determined by the contract. If something goes wrong, we will be there to cover the cost.
Regular Maintenance Included
We have all had that one computer or microwave at home that does not turn on the first time a button is pushed. It takes four or five tries to get it up and working. The same applies to office equipment. If something is only having a mild issue and is not causing any problems, there is no need to spend money, time, or effort on it. With a service agreement, we can help no matter how small the problem. Little problems can turn into large headaches in the long run. Don’t let the little problems overwhelm the company and its equipment. There is no need to wait when a company has a service agreement because we can help with the big and small problems, all within one definitive cost, once a year.
Depending on what kind of contract a company signs with us, regular preventative maintenance is included with the contract price. Usually, equipment needs to be maintained or cleaned at least twice a year to operate at factory standards and that is something our techs can provide. We have numerous clients that hold equipment contracts with us for years and years because their equipment operates at or near the same quality as when they first purchased the equipment due to our regular maintenance.
We keep a schedule of when the scanners need to be maintained and cleaned. With onsite maintenance, we make it a point to check out all the equipment at least once a year to ensure it is working properly. For long distance clients, we also have an equipment workshop for companies to ship the scanning equipment to for maintenance. Whatever kind of service agreement is needed, we will do our best to keep all scanners well maintained and ready for work.