United Solutions has been one of the most dependable vendors we work with at Brightview Federal Credit Union. Their team understands the operational and compliance demands placed on credit unions, and they don’t just meet expectations — they anticipate needs before we even ask. Whether it’s supporting a system update, responding to our requests, or walking us through a complex integration, they’ve consistently delivered. Their communication is clear, their support is fast, and their knowledge of our core environment has made them truly feel like a partner, not just a provider.

Shawna Long, Chief Operating Officer Brightview Credit Union

When we knew our collection manager was leaving we turned to USC for help with our collection efforts. It ended up being the perfect fit for us and 4 years in, a part of our long-term business plan, saving us money on staffing costs. Their communication with us is superb, response is almost immediate, results are great, keeping our delinquency low and they treat our members with respect. We honestly could not be more pleased with USC Collections!

Kathleen Rye, CEO/ President Wheatland Federal Credit Union

United Solutions provides us with our data processing system. XP2 and the instant support we receive from United Solutions make our operations smooth and efficient every day and we are glad to have them as a partner. Even though we are a smaller credit union, we always feel prioritized.

Andrew Kloss, CEO Tri Valley Service

“Implementing United Solutions' Skip A Pay program expanded our skip payment offerings from seasonal to year-round, giving members greater financial flexibility.  

Its customizable features aligned seamlessly with our policies, ensuring compliance and consistency, while the built-in disclosure system guarantees members acknowledge key information before skipping a payment.  

Most importantly, the program's automation has reduced our operational burden, allowing staff to focus on other critical services and boosting overall credit union performance.”

Jan Page, CEO & President Community South Credit Union

We like to think of the My Picture Card Solution as a little something extra for our debit card customers. It gives customers unlimited options on the design of their card. They can easily customize with artwork or photos then upload for an exclusive card that speaks to them. Personally, I have a photo of my granddaughter and it melts my heart every time I pull it out. Whether it is a child, grandchild, family pet, special occasion, scenic view, etc., every card can be as unique as the person who is carrying it.

Tammy Poole, SVP Retail Banking First Community Bank

USC always puts the needs of the credit union first. They build relationships and truly partner with us to find solutions to move the credit union to the next level.  Their customer service is unmatched by any other IT vendor.

Lisa Connell, CEO Mesquite Credit Union

During a period of significant, unplanned IT department staff shortage, I needed to find a way to quickly support our day-to-day core system processing.  While I had staff on hand to handle things in the short term, those resources had to be pulled from important projects and other strategic activities.  USC acted very quickly and was able to assist us within days of our first contact.  Since that time USC has managed all our regular, routine processing.

Larry Flory, Chief Information Officer Commonwealth One Credit Union

By freeing up our time from daily processing, USC has enabled our IT department to focus more time, energy, and skill on forward-moving projects and strategic activities.  We are also now able to devote time to resolving long-standing, perceived, system limitations – which are often not limitations at all, but simply problems that require time and thought – time that we did not have until USC gave it back to us.

Larry Flory, Chief Information Officer Commonwealth One Credit Union

We are currently using USC to manage our firewall, host our email, provide Vendor Management, and Board Reports software.  USC backs up our servers nightly into the cloud and provides us with a report each morning to relay the success of the backup.  In addition, they are an invaluable resource when we have a technical question. They provide guidance when we need to purchase equipment and find us better pricing on IT equipment.

Lisa Connell, CEO Mesquite Credit Union

Our relationship with United Solutions began several years ago with Remote Data Processing. Then United Solutions became responsible for hosting our email services, daily backup of our network resources, Check21 processing, and other products. United Solutions is always looking for the best technology solutions for their clients and we are fortunate that we can take advantage of their buying power. In addition, their support staff is very responsive and very willing to help when a need arises. By partnering with United Solutions is like we added an entire IT Department to our organization and all this at a fraction of what it would cost us to staff an entire department.

Joe Alicea, Senior VP, Virtual Operations & Cooperative Development Guardians Credit Union

United Solutions helps us reduce rollovers and charge-offs by contacting our members at the early stages. They share our philosophy of helping members, treating them with respect, and ensuring they have a good experience even in difficult situations. Their collections work helps us to keep our delinquency rate below 1 percent and maintain the loyalty of our members. They perform, which is why we’ve used them for over seven years.

Carmen Feagin, Collection Manager Sunstate Federal Credit Union

We’re avoiding the cost of hiring more staff by using United Solutions for our weekly collections calls and letters and for intent to foreclose and repossess letters. Their collectors are great with member contact, their communication with us is fantastic, and their systems make it easy to track and report on collections activity. Together, we make a great team!

Sarah Lovell, VP of Finance Community South Credit Union

United Solutions helps us keep our delinquency rate below 1 percent, which is better than our board’s goal. The added manpower allows us to reach members earlier before the situation is out of hand. United Solutions is easy to work with, keeps us fully informed, and even helped us develop collections strategies after a merger. We were already using some of their IT services and were familiar with the collections program, so it made sense to turn to them for collections.

Mark O’Connor, Assistant VP – Asset Protection, Facilities, Security DOCO Regional Federal Credit Union

We hired United Solutions to handle charge-off recovery, so our in-house staff can focus on pre-charge off accounts. They assigned a dedicated collector who works to recover funds by handling levies, garnishments, and settlements. She’s firm but courteous with our customers, and her communication with us is phenomenal. We’re starting to see funds recovered, so it’s definitely a worthwhile effort.

Sherri Golder, Collections Manager Sunshine Savings Bank

United Solutions was the only supplier we found with both a web-based interface and a solution certified to work with instant issue machines. That means our members can easily upload a photo from home or scan it at a branch and get a credit card instantly. We love that the product is user-friendly and the company is so accommodating. We’re offering a service that no other credit union in our state provides and we hope it will put our card at the top of the member’s wallet.

Stephanie Epling, Plastic Cards Manager Commonwealth Credit Union

We chose United Solutions’ instant-issue picture cards because it’s an affordable, turnkey program from a reliable, reputable company. Our members find it incredibly easy to use the service online and our staff finds it very easy to administer. We hope the picture cards will differentiate our credit union and help us compete with major providers like Capital One.

Lilia Rojo, Director of Operations SCE Federal Credit Union

We’ve issued about 1,500 picture cards since implementing the United Solutions service about a year ago. Tellers launch the software online and it integrates with our core system, making it easy to issue a card on the spot. Our staff finds it easy to learn and to use the program, and our members love the novelty of creating a custom card and the convenience of getting it instantly. The whole process just runs smoothly.

Diane Moehring, Administrative Support Manager Spirit of Alaska Federal Credit Union

We launched picture cards with United Solutions to give our members ownership in creating a card they would show off and use. We’ve issued about 3,000 cards and we’re very pleased with the results. Our cards have become a conversation piece, making them top of the wallet and creating a lift in the number of active cards and card usage. United Solutions’ picture card service is easy for our staff and members to use, and the company is always responsive to our needs.

Linda Sojat, VP of Card Services Envision Credit Union

We like how easy it is for our staff and members to use United Solutions’ flexible web-based service. Members tell us our picture debit card is the card they pull out of their wallet and use because it shows their children or pets or another photo they’ve chosen. They also love that we can issue the card instantly. We were one of the first credit unions to offer a custom instant issue card, and that’s definitely a competitive advantage.

Deb White, VP of Operations University Credit Union

Since last March we’ve issued almost 2,000 picture cards – that’s greatly surpassed our expectations. Customers love that they can walk out with a personalized card in hand. United Solutions does an excellent job: their service is easy to set up and it gives customers the flexibility to use their own photo or choose from a stock library. We were one of the first in town with the service, and we’re amazed at the recognition it gives us in the community.

Kerri Johnson, Operations Officer Lubbock National Bank

United Solutions knows that in order for the company to be successful, their credit union clients need to be successful, and that makes for a true partnership. The system makes it easy to open accounts and originate loans remotely, making us more competitive. The SQL reporting helps us to target our marketing to specific member segments, so we’re using our marketing budget wisely. And the staff is always responsive to our needs.

Bill Enfinger, CEO FOCUS Credit Union

United Solutions provides us with an easy to use and setup backup solution, that through compression and deduplication allows us to backup more data faster and at a reduced cost. TEG’s partnership with United Solutions has allowed us to move from a tape-based backup solution to a secure online solution.

Peter Olson, Director of Information Technology TEG Federal Credit Union

United Solutions’ service is phenomenal – they’ve become an extension of our staff and a partner we can count on. Since converting we’ve enhanced our online banking, streamlined loan processing, reduced manual work with an optical system, and gained efficiencies in many areas. The level of system redundancy alone is a compelling reason to consider United Solutions. It’s a great arrangement for any credit union that finds it hard to retain IT staff.

Lisa Whitaker, CEO CFCU Community Credit Union

United Solutions has helped us take technology to the next level by allowing our credit union staff to focus on our technology plan rather than on daily processing. With USC as our technology partner, it’s now easy to add a new product or enhance an existing one. United Solutions understands our strategic vision and recommends innovative ideas to achieve it. They also provide an in-depth level of disaster recovery service with state-of-the-art technology.

Lisa Connell, CEO Mesquite Credit Union