Carmen Feagin, Collection Manager Sunstate Federal Credit Union
United Solutions helps us reduce rollovers and charge-offs by contacting our members at the early stages. They share our philosophy of helping members, treating them with respect, and ensuring they have a good experience even in difficult situations. Their collections work helps us to keep our delinquency rate below 1 percent and maintain the loyalty of our members. They perform, which is why we’ve used them for over seven years.
Sarah Lovell, VP of Finance Community South Credit Union
We’re avoiding the cost of hiring more staff by using United Solutions for our weekly collections calls and letters and for intent to foreclose and repossess letters. Their collectors are great with member contact, their communication with us is fantastic, and their systems make it easy to track and report on collections activity. Together, we make a great team!
Mark O’Connor, Assistant VP – Asset Protection, Facilities, Security DOCO Regional Federal Credit Union
United Solutions helps us keep our delinquency rate below 1 percent, which is better than our board’s goal. The added manpower allows us to reach members earlier, before the situation is out of hand. United Solutions is easy to work with, keeps us fully informed, and even helped us develop collections strategies after a merger. We were already using some of their IT services and were familiar with the collections program, so it made sense to turn to them for collections.
Sherri Golder, Collections Manager Sunshine Savings Bank
We hired United Solutions to handle charge-off recovery, so our in-house staff can focus on pre-charge off accounts. They assigned a dedicated collector who works to recover funds by handling levies, garnishments and settlements. She’s firm but courteous with our customers, and her communication with us is phenomenal. We’re starting to see funds recovered, so it’s definitely a worthwhile effort.