Jim Giacobbe has been with the United Solutions Company since 2005 when he accepted a position as Chief Technology Officer. Jim eventually became the Chief Operating Officer and then Chief Executive Officer when Ray Cromer Jr. retired in 2010.
Jim has been a driving force at the United Solutions CUSO, expanding the business and diversifying the company’s product line. The CUSO, which recently celebrated its 30-year anniversary, had its best year ever in 2012 in terms of growth and net profits. According to Jim, “A solvent business is important, but service is truly our magic at United Solutions. We are currently launching our 2014 Service Guarantee with a 30 minute service level agreement (SLA) for our customers. No one in the industry is offering a 30 minute SLA on service.”
Jim’s commitment to the credit union industry, innovative technologies, and team integrity has made him a respected and successful leader across the credit union service technology industry. Jim explains, “If we treat our customers and our staff with respect, offer best of breed technology, control expenses, and work hard to provide the best service possible we are way ahead of our competition. The formula for success isn’t that hard, but being disciplined and staying on task is the challenge.”
Jim relocated his wife Lisa and two children, Sam and Alaina, to Tallahassee, Florida when he accepted the position at United Solutions. According to Jim, “Tallahassee isn’t your typical state capital. The city is beautiful, and living in a college town offers plenty of opportunity and entertainment. We are very glad to be living in such a wonderful place.”